14-day refund
If you are not happy with Frelytics Pro, ask for a refund within 14 days of the charge and we will return the full amount. This applies to the monthly plan and the annual plan alike, and you do not have to justify the request.
By law you may also have a statutory right of withdrawal where you live. This policy does not replace it and does not take anything away from it.
How to ask
Write to [email protected] from the email address on the account and say you want a refund. We do not require a reason. Once approved, our payment provider issues the refund to your original payment method; how quickly it appears depends on your bank, and it is usually a few business days.
You can also contact our payment provider directly, since it is the merchant of record for the transaction and its name is what appears on your statement.
After the 14 days
Cancel whenever you like and you keep access until the end of the period you have already paid for. We do not refund partial periods after the 14-day window — for example, cancelling in month eight of an annual plan ends the renewal but does not refund the remaining months.
If the service is broken for a long stretch, or if we close your account without cause, write to us anyway. We will sort it out fairly rather than hide behind this paragraph.
Exceptions
We may decline a refund where an account has clearly abused the service — for instance repeatedly subscribing and refunding, or scraping the data during the refund window. This is about bad faith, not about you changing your mind.